Users Management

• Create User
• Roles
• Create Role
• Role Permissions
• Contacts, Companies, Deals, Documents
• Team Only permission
• Shared Inbox
• Teams
• Add Team
• Filter By Teams
• Invite User
• User Timezone
• Super Admin User
• Delete User

The users added in Concord CRM are the sales agents that will be responsible to work with potential clients and manage the deals.

You can create an unlimited number of users and apply appropriate roles with permissions based on what is the duty of the sale agent.

Create User

• Navigate to Settings->Users.

• Click Create User.

• Add user name, email and role.

• Click the Password tab and add user password for login.

• Click the Localization tab.

  You will be able to configure various localization config related to the user, for example, timezone, locale, first day of the week, date format, etc...

  For most of the options like locale, the first day of the week, day format, etc..., the values will be taken from the general system settings and will be automatically populated for the user you are trying to create.

• Click on Notifications to toggle any notifications.

• Click Create.

Roles

Each user may be associated with multiple roles and have given permissions for various actions on Concord CRM, the user associated roles permissions are used to determine whether the user has granted access to perform a specific action.

Create Role

To create roles navigate to Settings->Users->Roles and click the "Create Role" button.

Give the role name and give permissions to this role, find below an explanation of what every permission means.

Role Permissions

Contacts, Companies, Deals, Documents

• View

  • Owned Only - The user will be able to view records where is assigned to.
  • Team Only - The user will be able to view all records owned by the teams he manages.
  • All - The user will be able to view all records.

• Edit

  • Owned Only - The user will be able to edit records where is assigned to.
  • Team Only - The user will be able to edit all records owned by the teams he manages.
  • All - The user will be able to edit all records.

• Delete

  • Revoked - The user is not authorized to delete any records.
  • Owned Only - The user will be able to delete records where is assigned to.
  • Team Only - The user will be able to delete all records owned by the teams he manages.
  • All - The user will be able to delete all records.

• Bulk Delete - If granted, the user will be able to perform bulk delete actions via list view for all records that is authorized to view.

• Export - for applicable resources

  • Revoked - The user won't be be able export resource records.
  • Granted - The user will be able to export resource records that is authorized to view.

Team Only permission

Imagine your company have multiple teams with managers, each team has one manager and multiple sales agents.

Each manager has to see all records of his team NOT all records of the company.

One manager can manage multiple teams, this means he has to see all records owned by his teams.

To achieve the scenario mentioned above, follow the steps below:

1. Create a new role, for example: Team Manager.
2. For the resource records you want to the team manager to view/edit/delete give the Team Only capability.
3. Save the role.
4. Create a new team, for example: "Energy Team".
5. For the team being created, select team manager user (e.q. John Doe) and add users to to this team.
6. Edit the team manager user (John Doe) and apply the "Team Manager" role.

Now, the team manager user will be able to view, edit, delete (if granted) all of the teams he manages users owned records.

Shared Inbox

If you grant access to the role to Shared Inbox, the user associated with this role will be able to use the shared company email accounts created within Concord CRM.

In most cases, the email accounts will be general email addresses like sales@company.com or info@company.com

Teams

Each user in Concord CRM can belong to a team and have it's team manager, you can use the teams feature for permissions and reporting, for example, if you want to query all the deals that the owner belongs to team "A" and are with status open.

Add Team

To create new team in your Concord CRM installation navigate to Settings->Users->Teams

• Click Add Team.
• Enter team name.
• Choose team manager.
• Choose team members.
• Optionally, add team description.
• Click Create.

Filter By Teams

Super admin users can filter by all the available company teams, however, regular users will be able to filter by teams they belongs to or they are added as manager.

To organize your week ahead of time, while viewing the deals table, you can apply the following filter:

The following filter will query all the deals which owner belongs to the "My Team", are expected to be closed "This Week" and are with status "Open".

With such filtering ability, Concord CRM helps you organize sales people and keep an eye of your teams progress.

Invite User

You can invite user/sale agent to sign up to your Concord CRM installation without adding the user manually.

To invite user navigate to Settings->Users and click the Invite User button.

1. Enter the user email address, this will be the user login email address and the invitation will be sent to this email.
2. If needed, choose roles for the user.
3. If needed, choose teams for the user.
4. If needed, enable Super Admin and API Access.
5. Click Send Invitation.

The Invitation Created mail template will be sent to the invited user.

User Timezone

Concord CRM has a very important and unique feature, timezone per user.

Each sale agent added in Concord CRM must have its own timezone configured for the application, this will allow having sale agents all over the world working on potential clients and not interfering with the application default timezone.

Each user timezone must be set accordingly to the actual user timezone so the user can see all the dates within the configured timezone without thinking what will be the timezone when e.q. the activity the colleague created is due.

Super Admin User

Super admins in Concord CRM are the users who are able to perform any action and view any data without limitations, by default when you are performing fresh install of Concord CRM, the initial user is automatically marked as super admin.

However, if you need to create or mark another users are super admin, you are free to do.

• Navigate to Settings->Users.
• Click Create User.
• Click the Advanced tab.
• Toggle the Super Admin option.
• Click Create.

Delete User

• Navigate to Settings->Users.
• Via the table, select the user you want to delete by clicking on the checkbox in front of the user name.
• Choose the Delete User action.
• Select the another user to transfer the user data.
• Click Confirm.

Concord CRM must transfer the user being deleted data to another user, the data that can be freely deleted for the user, will be deleted, but some data must be transferred to another user, here is a list of the data that is transferred.

• Products the user created.
• Web forms that the user created.
• Workflows that the user created
• Shared filters that the user created and shared with other members.
• Predefined mail templates the user created.
• Shared email accounts that the user created.
• Activities the user created and activities where the user is assigned to.
• Deals the user created and deals where the user is assigned to.
• Companies the user created and companies where the user is assigned to.
• Contacts the user created and contacts where the user is assigned to.
• Calls that the user logged.
• Notes that user added.
• Documents that the user created and documents where the user is assigned to.
• Document "sent by user id" and "document marked as accepted" user id indicators.
• The teams the user is added as manager.